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Engin Sezici

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VAIO Extended Warranty a Huge Scam or a Terribly Managed Program?

I am still sitting at my desk at the end of the day, and wondering this Sony VAIO Extended Warranty they sold me was a big scam

This morning when I walked in the office, I realized my Sony VAIO (VGN-TXN17P) was not turning on. After a few attempts, I gave up but at the same time I recalled that I purchased an extended warranty for the laptop from the Sony store at the Boca Raton Mall. Last time I was at this store, they looked up my warranty registration in the store computer and told me that I had the best warranty coverage, and if anything goes wrong with my VAIO, a technician would be dispatched to my office for prompt action.

Well, I never wanted to see that day but today I had to make that call. I called the 800 number at the SONY website.

A professional support technician answered my call in Costa Rica, listened to me carefully, entered notes in his system and told me that he has no record of my warranty information in his system.

He gave me another toll free number, 800-301-8723 with my case confirmation: E38804770.

I dialed the number and went through the same dialog and got the same answer.

This time I was told that “Sony must have given me their phone number, they have nothing to do with Sony VAIO computers or their warranty work, they are an outside company and they are no longer providing any warranty services for Sony.”

The woman on the phone said she would transfer me to the right extension who may possibly help me but hang up the phone on me.

Now after going through this same circle of information a few times more, I am still sitting at my desk at the end of the day, and wondering if this entire Sony VAIO Extended Warranty they sold me was a big huge scam?

If you Sony folks are reading my frustrated blog entry, please contact me at engin(at)sys-con.com so I can hopefully complete this story with some sort of an ending.

Thank you.

More Stories By Engin Sezici

Engin Sezici is a travelling blogger-at-large, who held corporate positions at SYS-CON Media from 1995 through 2004. Engin, who retired in 2004, likes to travel through Europe and Greek Islands, reports on technology subjects from around the world and lives on a private island in the Bahamas wih his twin brother when he is not on the road. You can reach him at engin(at)sys-con.com.

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